Why Innovair Group?

Work with a growing, people-focused company who is redefining medical and industrial gas distribution. The Innovair Group of companies leverages technology to bring innovative solutions to patients and customers, delivering value through effective processes, innovation, marketing knowledge and technical skills.

Being an employee at Innovair is like working with a family who lives up to its responsibilities by serving and enhancing the communities in which we live and work. You'll find fellow employees with diverse backgrounds and skill sets, where everyone's contribution is valued. 

Current Openings

Join our team for an opportunity to help build a healthier, more productive world

Follow the link to hear directly from our team why Innovair is a great place to build a career by watching our How We Roll video series. We can't wait to share with you the multiple ways you'll benefit as an Innovair employee!

How We Roll

Join a caring team that's making a difference.

Brandon, MB

Customer Service Representative/ Inside Sales

Now Hiring a Customer Service/ Inside Sales Representative – Brandon, MB

  • Excellent Salary (commensurate with experience)
  • Full Benefits Package
  • Award-Winning Employee Wellness Programming
  • Growth and Development Opportunities

Reporting directly to the Branch Manager, the Inside Sales Representative is a highly technical and customer-focused individual. The ideal candidate has in-depth knowledge of welding processes, welding equipment, and the industrial applications of the products we sell. As a key member of our team, you work closely with teammates to find solutions for our customers by asking great questions, leading with curiousity, and drawing from their product knowledge and the expertise of their network or research skills (using tools such as online searches and product catalogues).  The Inside Sales Representative is also responsible for processing and picking customer orders, coordinating customers’ delivery needs with the Logistics Team and troubleshooting any technical concerns of the customer. 

Apply Now

As a Customer Service/ Inside Sales Representative, you will:

  • Provide excellent customer service through in-person, phone, and email communication. Understand customer needs and recommend suitable welding solutions, equipment, and supplies.
  • Leverage your advanced knowledge of welding processes and equipment to assist customers with technical inquiries, product selection, and troubleshooting.
  • Generate sales by building relationships with customers, identifying new sales opportunities, and offering tailored solutions to meet customer needs.
  • Processes all orders with efficiency and accuracy.
  • Consults with customers to determine delivery date, location and method, and establishes any follow-up actions required.  Coordinates and prioritizes order deliveries with Logistics Team.
  • Confers with Product Group to convey immediate and future needs of customer base; makes stock recommendations based upon customer inquiries or new products on the market.
  • Works closely with other workgroups to ensure good flow of activity across various departments in the organization, with a focus on efficiency, continuous improvement and customer service.
  • Contacts vendors and Product Group to secure current costs, availability and delivery of non-stock items as requested by customers and Technical Sales Representatives.
  • Ensures showroom is appropriately stocked and cleaned, displays are maintained and advises management of any discrepancies.
  • Conducts inventory spot checks and deviates accordingly.
  • Backs up Shipping/Receiving department when required and proactively provides support and assistance to all work groups across the Innovair Group.
  • Ensures all tasks are followed and completed in accordance with the Company’s operating philosophies, safety policies and regulatory standards; encourages and educates others to work safely and follow safety policies and safe work procedures.
  • Shares ideas and participates actively in projects and other duties as assigned by management.
  • Strong knowledge of welding processes, equipment, and related products (e.g., welding machines, consumables, safety equipment).
  • Maintains a valid Class 5 Manitoba driver’s licence in good standing with a clear driving abstract (required).
  • Have at least 2 years of experience in Sales or Customer Service, preferably within a similar industrial environment.
  • Have your Grade 12 diploma or equivalent.
  • Be familiar with the requirements of transporting dangerous goods (TDG) and WHMIS 2015 an asset.
  • Be physically capable of lifting, pushing, and pulling weights of up to 75 lbs, as well as confident maneuvering equipment up to 1500 lbs (with proper lifting/pushing apparatus and techniques).
  • Be comfortable with handheld scanning technology, and familiar with the Microsoft Office programs (Outlook, Word, Excel).
  • Performs other duties and project work as required.

We thank all applicants for their interest, but only selected candidates will be contacted for an interview.  Short-listed candidates may be asked to take a physical capabilities, psychometric and/or a relevant duties test.

At Innovair Group, we recognize the profound impact our people have in fostering a work environment that is inclusive, innovative and ensures a sense of belonging for all.  As such, we are intentional and self-reflective about the team we are building by seeking talented individuals who bring both incredible skills and a desire to support the success of others.  We strive to create an equitable and accommodative recruitment process.  We welcome all applications from individuals who would contribute to further diversification of our company.  If you require accommodation during any stage of the recruitment process, please let our recruitment team know.  

We are always looking for talented people.

Innovair Group is a growth-oriented company that feels like a large family. We're excited to be evolving the delivery system for medical and industrial gases that improve the quality of life and work for industry and health care. If you think your core and soft skills would be a good fit, please apply. We're always looking for talented people to join our team.

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